Hosting.com is built around the idea that web hosting should feel simple and human. From the senior leadership team to the help desk staff, this company follows an ethos of saying what they mean and meaning what they say, so customers feel respected and valued. We caught up with Dom Taylor, CTO and Co-Founder of Hosting.com to discuss standards, collaboration, and—most importantly—humanity.

i2Coalition: Can you give us the elevator pitch for Hosting.com?

Dom Taylor: We’re not just hosting. We’re hosting.com. We created this for people who are done fighting slow platforms, confusing tools, and support that reads from a script. And a boring script at that! We give you high-performance infrastructure, real experts, and straight answers so you can build, launch, and grow without friction or headaches. 

i2Coalition: The technology available through a web interface is evolving fast, and so is the technology available to build those sites. How have the recent leaps in AI impacted your service offerings?

DT: Oh, absolutely, AI is helping us move faster and be more precise. We use it to help us prioritize tickets better, surface potential issues earlier, and remove repetitive work so our teams can focus on solving real problems for customers. 

But this is really important:  we’re not trying to replace people with AI. Hosting is built on trust, and trust is human. You can experience this in the way that we support agencies, how we run education programs and webinars for local communities, and how we help customers grow over the long term. There’s so much noise in the AI space but for us, it’s super-simple. AI is a tool, but it’s the human beings on our team who make hosting.com special. 

i2Coalition: What impact do you think recent geopolitical events have had on your more recent growth?

DT: Customer conversations have shifted over the past year. Where data lives, how infrastructure is run, and what happens when things go sideways matter more than they used to. Topics like digital sovereignty, privacy, and emerging AI regulation are showing up directly in customer questions and buying decisions. 

That shift has definitely helped our growth. More teams are choosing hosting partners they trust to be stable, transparent, and ready to adapt as requirements change. It’s also reinforced our focus on responsible operations, strong security and abuse-prevention practices, and long-term stability, not just scale or price. This kind of goes back to that whole “human” thing, doesn’t it?

i2Coalition: Why did your team find it important to join the Secure Hosting Alliance?

DT: We joined the Secure Hosting Alliance because we believe trust and security are shared responsibilities across the hosting ecosystem. No single provider can meaningfully address abuse, fraud, or security risk on its own. 

The SHA creates a space for providers to work together on practical standards around security, abuse prevention, and incident response. That includes fraud prevention, coordination with law enforcement, transparency, and ethical hosting practices, not just technical performance.

We also support efforts like the SHA Trust Seal, which bring more consistency and accountability to our industry: something you can see. As regulation continues to evolve, we feel it’s important for providers to help shape standards in a thoughtful, collaborative way.

i2Coalition: Which other i2Coalition initiatives connect most deeply with your team’s ethos?

DT: Our mission is to become the world’s most trusted hosting provider. That’s why we connect so strongly with i2Coalition’s work around security, abuse prevention, and responsible hosting standards.

We don’t see ourselves as “just infrastructure.” We help shape trust across the Internet. That means being transparent, actively reducing abuse across the ecosystem, and investing in secure, high-performance platforms, especially in areas like managed WordPress where reliability and security directly impact businesses every day. 

We’re also strong believers in open source and industry collaboration. A stronger Internet is built through shared standards, shared knowledge, and providers working together on issues that affect us all. 

i2Coalition: Where does government policy interface with your work on a daily basis?

DT: Government policy intersects with our work most often around data protection, security obligations, and how infrastructure providers respond to abuse, fraud, and legal requests. 

On a practical level, that means navigating privacy requirements, cross-border data considerations, and evolving expectations around transparency and accountability. These policies influence how we design systems, document processes, train teams, and communicate with customers. 

Staying involved through organizations like the i2Coalition helps us bring real-world infrastructure experience into those policy conversations, so decisions are grounded in how hosting is actually operated on a daily basis.